faqs

Support centre

Frequently asked questions

Everything about how we work, what our services cover, and the strict academic integrity boundaries we will never cross.

Our academic integrity policy

We do not write academic essays, dissertations, theses, assignments or coursework for students. We do not do your homework, complete take-home tests, sit exams, or take part in any form of academic deceit, ghostwriting for submission, contract cheating or plagiarism.

Our academic work is strictly limited to language editing and proofreading of a completed draft that you wrote yourself. We will not add arguments, generate content, produce references you did not use, or otherwise alter the intellectual substance of your work. Any request of that kind is declined and refunded in full.

You remain the sole author of your work and are responsible for checking that third-party language support is permitted by your institution before ordering.

What we DO help with

  • Proofreading grammar, spelling and punctuation in your own draft
  • Improving clarity, flow and readability sentence by sentence
  • Consistency of terminology, formatting and style guides
  • Citation and reference formatting for sources you already cite
  • English language editing for non-native speakers
  • Business writing: reports, proposals, emails, policies
  • Website content, articles and marketing copy
  • CVs, cover letters and professional profiles

What we will NOT do

  • Write essays, dissertations, theses or coursework for you
  • Complete homework, problem sets or online quizzes
  • Sit or assist in exams, tests or timed assessments
  • Ghostwrite any work submitted under someone else’s name
  • Invent data, sources or references
  • Rewrite text to disguise plagiarism or evade detection software
  • Add original arguments, analysis or content to academic work
  • Accept work that breaches your institution’s rules

Common questions

No. We never write, co-write or ghostwrite academic work for submission. We only edit and proofread a completed draft that you wrote yourself. Requests to produce academic content are declined and refunded.

Most institutions permit language editing and proofreading, and many recommend it for non-native English speakers. Policies differ, so check your institution’s rules and, where required, declare that professional proofreading was used. You are responsible for that check.

Pricing starts at $0.014 per word for proofreading, $0.026 for copy and line editing, and $0.038 for full document review. Send the file and deadline and you receive a fixed quote before any work starts.

Standard turnaround is 2–3 days for proofreading, 3–5 days for copy editing and 5–7 days for document review, based on length. Rush 24-hour delivery is available at +50%.

We format existing citations to APA, MLA, Harvard, Chicago or your house style and flag inconsistencies. We never create references for sources you did not actually use.

Yes. Files are only seen by the assigned editor, are never published, resold or used for training, and are deleted on request. We can sign an NDA before you send anything.

Tell us within 7 days of delivery and we revise the same document free of charge until the agreed scope is met. If we missed the brief entirely, you get a refund.

Email it to quotes@yourdomain.com or use the request form. Word, Google Docs, PDF, LaTeX and plain text are all fine. Everything is handled digitally from request to final delivery.

Contact & support

Send us the document (or a sample) with your deadline and preferred style guide. We reply to every enquiry with a fixed quote — you approve it before any work begins.

Email: support@keenessays.com
Quotes & new projects: quotes@keenessays.com
Existing orders: support@keenessays.com

Response times

  • Quote requests: within 4 business hours
  • General enquiries: within 1 business day
  • Support on active orders: same business day
  • Office hours: Mon–Fri, 09:00–18:00 GMT
  • Weekend messages are answered the next business day

Everything is handled digitally — no calls or meetings required, though a video call can be arranged for larger projects. All files are treated as confidential and an NDA can be signed on request.

© Clarity Desk. Editing and proofreading only — we do not write academic essays, do homework, or participate in academic deceit of any kind.